Smart Company E-Newsletter 10 June 2010
The mantra behind key performance indicators (KPIs) is imprinted on the brain of every executive in the world: "If you can't measure it, you can't manage it".
The trouble is many companies don't know what to measure. The result: bad management, mixed messages, confusion and employees focusing on the wrong thing.
KPIs need to be handled with care. Some companies use many KPIs, others have a handful. But they all need to use the right ones.